{"id":329,"date":"2019-02-01T10:08:27","date_gmt":"2019-02-01T02:08:27","guid":{"rendered":"http:\/\/sug.com.hk\/?page_id=329"},"modified":"2019-02-01T10:21:57","modified_gmt":"2019-02-01T02:21:57","slug":"3rd-edition-2019","status":"publish","type":"page","link":"https:\/\/sug.com.hk\/index.php\/3rd-edition-2019\/","title":{"rendered":"3rd Edition 2019"},"content":{"rendered":"<div class=\"nicepage-container\"><div class=\"\" style=\"\" >        <script>\n            (function ($) {\n                var ResponsiveCms = window.ResponsiveCms;\n                if (!ResponsiveCms) {\n                    return;\n                }\n                ResponsiveCms.contentDom = $('script:last').parent();\n                ResponsiveCms.prevMode = \"XL\";\n\n                if (typeof ResponsiveCms.recalcClasses === 'function') {\n                    ResponsiveCms.recalcClasses();\n                }\n            })(jQuery);\n        <\/script>\n        <section class=\"u-clearfix u-section-1\" id=\"sec-53aa\"><div class=\"u-clearfix u-sheet u-sheet-1\"><h4 class=\"u-text u-text-1\">3rd Edition 2019<\/h4><p class=\"u-text u-text-2\"><b>In this Issue:<\/b>\n  \n  \n \n \n  \n  \n   \n    \n    <b>&nbsp;<\/b>\n    <b>Announcement:<\/b>\n    \n   \n   \n    \n    <b>&nbsp;<\/b>&nbsp;<br><br><a href=\"#N1\"><b>1. Update of the SAP Support Backbone<\/b><b> <\/b><b>- Customer Action Required!<\/b><\/a><b><\/b>\n        \n       \n      \n      \n      \n     \n    \n    \n   \n  \n  \n \n \n  \n  &nbsp;<br>\n  <b><br>\n  SAP<\/b> <b>User Group\n  Specific Offerings<\/b><b><\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<br><br><b><a href=\"#N2\">2. Get Guidance on the SAP Licensing Process<\/a><\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br><b><a href=\"#N3\">3. SAP C\/4 HANA E-book<\/a><\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br><b><a href=\"#N4\">4. Value of Support E-book<\/a><\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br><b><a href=\"#N5\">5. Whitepaper: Communities of the Future<\/a><\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br><b>Value of\n    Support<\/b><b><\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br><b><a href=\"#N7\">6. Enter the Next Level of Customer Support\n    Experience with AI Technology<\/a><\/b><b><\/b>\n    \n   \n   \n    \n    <b>&nbsp;<\/b>&nbsp;<br><br><b><a href=\"#N8\">7. The New Customer Center of Expertise Website\n    is live!<\/a><\/b><b><\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<br><br><b><a href=\"#N9\">8. New Service Provides Line-of-Business Insight<\/a><\/b><br><b><a href=\"#N9\">&nbsp;<\/a><\/b><b><\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<b><br>\n    Events<\/b>\n    \n   \n   \n    \n    <b>&nbsp;<\/b><br><br><b><a href=\"#N10\">9. SAP Leonardo Now online<\/a><\/b><br><b><br><\/b><b>Announcement<\/b>\n        \n       \n       \n        \n        <b>&nbsp;<\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<a name=\"N1\"><br><br><b>1.<\/b><\/a>\n            \n            \n            \n            \n             \n              \n              <b>Update of the <\/b><b>SAP <\/b><b>Support Backbone<\/b><b> <\/b><b>- Customer Action\n              Required!<\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<br><br>SAP's Support Backbone is the central\n              infrastructure located at SAP to provide technical support to the\n              customers. The SAP Support Backbone has been updated. The\n              legacy infrastructure remains in place to allow a safe transition\n              for customers. Customers need to switch to the new infrastructure\n              before January 2020 to ensure continuous connectivity. This impacts every ABAP-based\n              SAP system which is connected to the SAP Support Backbone.\n              \n              \n             \n             \n              \n              &nbsp;\n              \n              \n             \n             \n              \n              <a href=\"https:\/\/support.sap.com\/en\/release-upgrade-maintenance\/maintenance-information\/connectivity-to-sap.html\"><b>Read more&nbsp;&nbsp; <\/b><\/a><b>&nbsp;<\/b>\n              \n              \n             \n            \n            \n            \n            \n            <!--[if !vml]--><!--[endif]-->\n            \n           \n          \n          \n         \n        \n        \n       \n      \n      <b><\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br><b>SAP\n      User Group Specific Offerings<\/b><br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<br>\n  \n   \n    \n    \n     \n      \n      \n       \n        \n       \n       \n        \n        &nbsp;\n        \n       \n       \n        \n        \n         \n          \n          <a name=\"N2\"><b>2.<\/b><\/a><b><\/b>\n          \n          \n          \n           \n            \n            <b>Get\n            Guidance on the SAP Licensing Process<\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br>The\n            SAP Licensing and Process Guide provides Customer COEs with an\n            general overview and access to important topics related to the\n            life cycle of SAP Licenses. It most prominently entails the recently\n            updated SAP Licensing Guide.\n            \n           \n           \n            \n            &nbsp;\n            \n           \n           \n            \n            \n             \n              \n              &nbsp;\n              \n             \n            \n            <a href=\"https:\/\/webinars.sap.com\/sap-user-groups-k4u\/en\/guide_licensing\"><b>Read more<\/b><\/a>\n            \n           \n           \n            \n           \n          \n          \n          \n          \n          <!--[if !vml]--><!--[endif]-->\n          \n         \n        \n        \n       \n       \n        \n        <b>&nbsp;<\/b>&nbsp;<a name=\"N3\"><br><br><b>3.<\/b><\/a><b><\/b>\n          \n          \n          \n           \n            \n            <b>SAP\n            <\/b><b>C\/4 HANA E-book<\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br>Discover\n            SAP C\/4HANA with this latest eBook on the intelligent CRM\n            and get the collection that covers the entire SAP C\/4 HANA\n            portfolio and illustrates how the solutions interact.\n            \n           \n           \n            \n            &nbsp;\n            \n           \n           \n            \n            <a href=\"https:\/\/msmproda7afccce3.hana.ondemand.com\/ebook\/c4hana\/index.html\"><b>Read more<\/b><\/a><b><\/b>\n            \n           \n           \n            \n           \n          \n          \n          \n          \n          <!--[if !vml]--><!--[endif]-->&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<a name=\"N4\"><br><br><br><b>4.<\/b><\/a><b><\/b>\n          \n          \n          \n           \n            \n            <b>Value\n            of Support E-book<\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br>Discover\n            the Value of Support e-book\n            with the objective to provide you with targeted, easy to use\n            recommendations where SAP Support can help you with achieving your\n            business and IT goals, execute your projects successfully and\n            optimize your IT operations.\n            \n           \n           \n            \n            &nbsp;\n            \n           \n           \n            \n            <a href=\"https:\/\/msmproda7afccce3.hana.ondemand.com\/ebook\/ValueOfSupport\/index.html\"><b>Read more<\/b><\/a><b><\/b>\n            \n           \n           \n            \n           \n          \n          \n          \n          \n          <!--[if !vml]--><!--[endif]-->\n          \n         \n        \n        \n       \n       \n        \n        &nbsp;\n        \n       \n       \n        \n        \n         \n          \n          <a name=\"N5\"><b>5.<\/b><\/a><b><\/b>&nbsp;<br><br><b>Whitepaper:\n            Communities of the Future<\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br>Read\n            the future ready User Group (UG) 2.0 whitepaper: learn about\n            increasing&nbsp;attractiveness of user groups as a place to volunteer\n            and engage enhanced with growth and diversity.\n            \n           \n           \n            \n            &nbsp;\n            \n           \n           \n            \n            <a href=\"https:\/\/d.dam.sap.com\/a\/UqgH9Tq\/Whitepaper_Communities%20of%20the%20future_V1%20%281%29.pdf\"><b>Read more<\/b><\/a><b><\/b>\n            \n           \n           \n            \n           \n          \n          \n          \n          \n          <!--[if !vml]--><!--[endif]-->\n          \n         \n        \n        \n       \n       \n        \n        &nbsp;\n        \n       \n       \n        \n       \n       \n        \n        &nbsp;\n        \n       \n       \n        \n        &nbsp;\n        \n       \n       \n        \n        <b>&nbsp;<\/b>&nbsp;<br><br><b>Value\n        of Support<\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<a name=\"N7\"><br><br><b>6.<\/b><\/a><b><\/b>\n          \n          \n          \n           \n            \n            <b>Enter\n            the Next Level of Customer Support Experience with Al Technology<\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br>AI-driven product support\n            takes the SAP customer support experience to the next level. Jens\n            Trotzky, head of Artificial Intelligence Technology for SAP\n            Support, explains what AI-driven support is, how it works, and its\n            benefits to SAP customers.\n            \n           \n           \n            \n            &nbsp;\n            \n           \n           \n            \n            <a href=\"https:\/\/news.sap.com\/2019\/01\/ai-driven-support-customer-experience\/\" target=\"_blank\"><b>Read more<\/b><\/a><b><\/b>\n            \n           \n          \n          \n          \n          \n          <!--[if !vml]--><!--[endif]-->\n          \n         \n        \n        \n       \n       \n        \n        <b>&nbsp;<\/b>&nbsp;<br><br><b>7.<\/b>\n          \n          \n          \n           \n            \n            <b>The\n            New C<\/b><b>ustomer <\/b><b>COE Website is live!<\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br>We are pleased to\n            announce the relaunch of our Customer Center of Expertise (Customer\n            COE) <a href=\"https:\/\/support.sap.com\/en\/offerings-programs\/ccoe.html\">website<\/a>.\n            Our goal with the new design and structure is to provide our\n            customers an easier way for getting all the necessary information about\n            the Customer COE road map and process. The new website has a new\n            knowledge transfer section to receive relevant information about\n            the Customer COE programs.\n            \n           \n           \n            \n            &nbsp;\n            \n           \n           \n            \n            <a href=\"https:\/\/support.sap.com\/en\/offerings-programs\/ccoe.html\" target=\"_blank\"><b>Visit our new website<\/b><\/a>&nbsp;&nbsp; <b><\/b>\n            \n           \n          \n          \n          \n          \n          <!--[if !vml]--><!--[endif]-->\n          \n         \n        \n        \n       \n       \n        \n        <b>&nbsp;<\/b>\n        \n       \n       \n        \n        <b>&nbsp;<\/b>&nbsp;<a name=\"N8\"><br><br><b>8.<\/b><\/a><b><\/b>\n          \n          \n          \n           \n            \n            <b>New\n            Service Provides Line-of-Business Insight at No Cost to Maintenance\n            Customers<\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br>Learn more about the SAP\n            Innovation and Optimization Pathfinder service and see how to\n            request a report for IT and your line of business.\n            \n           \n           \n            \n            &nbsp;\n            \n           \n           \n            \n            <a href=\"https:\/\/news.sap.com\/2018\/12\/sap-innovation-and-optimization-pathfinder-line-business-insight\/\" target=\"_blank\"><b>Read more<\/b><\/a>&nbsp;&nbsp; <b><\/b>\n            \n           \n          \n          \n          \n          \n          <!--[if !vml]--><!--[endif]-->\n          \n         \n        \n        \n       \n       \n        \n        <b>&nbsp;<\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br><b>Events<\/b><b><\/b>\n        \n       \n       \n        \n        <b>&nbsp;<\/b>\n        \n       \n       \n        \n        <b>&nbsp;<\/b>&nbsp;<br><br><b>9.<\/b>\n          \n          \n          \n           \n            \n           \n           \n            \n            &nbsp;<b>SAP Leonardo Now Online<\/b>&nbsp;<br><br>Be part of the virtual event SAP Leonardo\n            Now Online on February 19 that will showcase the latest SAP\n            Leonardo technologies, focusing on \u2018most frequently asked\n            questions\u2019 regarding the SAP Leonardo capabilities: Blockchain,\n            IoT, Big Data &amp; Analytics, Machine Learning and Conversational\n            AI.\n            \n           \n           \n            \n            &nbsp;\n            \n           \n           \n            \n            <a href=\"https:\/\/webinars.sap.com\/future-tech-virtual-show\/en\/home\" target=\"_blank\"><b>Read more<\/b><\/a>\n            \n           \n           \n            \n           \n          \n          \n          \n          \n          <!--[if !vml]--><!--[endif]-->\n          \n         \n        \n        \n       \n       \n        \n        <b>&nbsp;<\/b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><\/p><\/div><\/section>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>3rd Edition 2019In this Issue: &nbsp; Announcement: &nbsp;&nbsp;1. Update of the SAP Support Backbone &#8211; Customer Action Required! &nbsp; SAP User Group Specific Offerings&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;2. Get Guidance on the SAP Licensing Process&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;3. SAP &hellip; <a href=\"https:\/\/sug.com.hk\/index.php\/3rd-edition-2019\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;3rd Edition 2019&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/sug.com.hk\/index.php\/wp-json\/wp\/v2\/pages\/329"}],"collection":[{"href":"https:\/\/sug.com.hk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sug.com.hk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sug.com.hk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sug.com.hk\/index.php\/wp-json\/wp\/v2\/comments?post=329"}],"version-history":[{"count":4,"href":"https:\/\/sug.com.hk\/index.php\/wp-json\/wp\/v2\/pages\/329\/revisions"}],"predecessor-version":[{"id":334,"href":"https:\/\/sug.com.hk\/index.php\/wp-json\/wp\/v2\/pages\/329\/revisions\/334"}],"wp:attachment":[{"href":"https:\/\/sug.com.hk\/index.php\/wp-json\/wp\/v2\/media?parent=329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}