3rd Edition 2019
In this Issue:
Announcement:
1. Update of the SAP Support Backbone - Customer Action Required!
SAP User Group
Specific Offerings
2. Get Guidance on the SAP Licensing Process
3. SAP C/4 HANA E-book
4. Value of Support E-book
5. Whitepaper: Communities of the Future
Value of
Support
6. Enter the Next Level of Customer Support
Experience with AI Technology
7. The New Customer Center of Expertise Website
is live!
8. New Service Provides Line-of-Business Insight
Events
9. SAP Leonardo Now online
Announcement
1.
Update of the SAP Support Backbone - Customer Action
Required!
SAP's Support Backbone is the central
infrastructure located at SAP to provide technical support to the
customers. The SAP Support Backbone has been updated. The
legacy infrastructure remains in place to allow a safe transition
for customers. Customers need to switch to the new infrastructure
before January 2020 to ensure continuous connectivity. This impacts every ABAP-based
SAP system which is connected to the SAP Support Backbone.
Read more
SAP
User Group Specific Offerings
2.
Get
Guidance on the SAP Licensing Process
The
SAP Licensing and Process Guide provides Customer COEs with an
general overview and access to important topics related to the
life cycle of SAP Licenses. It most prominently entails the recently
updated SAP Licensing Guide.
Read more
3.
SAP
C/4 HANA E-book
Discover
SAP C/4HANA with this latest eBook on the intelligent CRM
and get the collection that covers the entire SAP C/4 HANA
portfolio and illustrates how the solutions interact.
Read more
4.
Value
of Support E-book
Discover
the Value of Support e-book
with the objective to provide you with targeted, easy to use
recommendations where SAP Support can help you with achieving your
business and IT goals, execute your projects successfully and
optimize your IT operations.
Read more
5.
Whitepaper:
Communities of the Future
Read
the future ready User Group (UG) 2.0 whitepaper: learn about
increasing attractiveness of user groups as a place to volunteer
and engage enhanced with growth and diversity.
Read more
Value
of Support
6.
Enter
the Next Level of Customer Support Experience with Al Technology
AI-driven product support
takes the SAP customer support experience to the next level. Jens
Trotzky, head of Artificial Intelligence Technology for SAP
Support, explains what AI-driven support is, how it works, and its
benefits to SAP customers.
Read more
7.
The
New Customer COE Website is live!
We are pleased to
announce the relaunch of our Customer Center of Expertise (Customer
COE) website.
Our goal with the new design and structure is to provide our
customers an easier way for getting all the necessary information about
the Customer COE road map and process. The new website has a new
knowledge transfer section to receive relevant information about
the Customer COE programs.
Visit our new website
8.
New
Service Provides Line-of-Business Insight at No Cost to Maintenance
Customers
Learn more about the SAP
Innovation and Optimization Pathfinder service and see how to
request a report for IT and your line of business.
Read more
Events
9.
SAP Leonardo Now Online
Be part of the virtual event SAP Leonardo
Now Online on February 19 that will showcase the latest SAP
Leonardo technologies, focusing on ‘most frequently asked
questions’ regarding the SAP Leonardo capabilities: Blockchain,
IoT, Big Data & Analytics, Machine Learning and Conversational
AI.
Read more